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Namanpreet's avatar
Namanpreet
Explorer | Level 3
12 months ago

Dropbox_for_SF duplicate Schedule Job Error

I am getting the following errors from one of our Salesforce customers who is using the Dropbox Salesforce integration app.  Any thoughts on what is going on here, and how this might be fixed?
Thanks Naman

Scheduled job 'FISCHEDULE - Change Owners 170793xxxxxxx' threw unhandled exception.

caused by: System.AsyncException: could not store job: FISCHEDULE - Change Owners 170793xxxxxxx orgId: 00D5xxxxxxxxxxx common.exception.SqlDupValOnIndexException: ERROR: duplicate key value violates unique constraint "akcron_job_detail"
  Detail: Key (organization_id, job_name)=(00D5xxxxxxxxxxx, FISCHEDULE - Change Owners 170793xxxxxxx) already exists.
  Where: SQL statement "INSERT /*UddDmlCronJobDetail.sql(88f605a):insert_detail:34*/ INTO core.cron_job_detail

Class.Dropbox_for_SF.ChangeOwnerBatchSchedule.execute: line 47, column 1

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there Namanpreet - sorry to hear about this.

     

    May I ask if you're a team member on the account that's having the issue or a team admin? 

     

    Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Any additional information is more than welcome! 

    • Namanpreet's avatar
      Namanpreet
      Explorer | Level 3

      @Walter We have recently changed a few users' username and email. Now we have observed a lot of apex jobs are scheduled entitled "FISCHEDULE - Change Owners xxxxxxxxxx ” from one of those users and we are getting this error.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the additional information and the screenshot too Namanpreet 

         

        Would it be OK if we sent you an email to have a further look internally?

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