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Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Well unfortunately that solution is short-lived. Yes, signing out and signing it fixes the problem but it just happens again a couple days later. It’s now happened 3 more times since I posted this last message. Can someone help me find a permanent fix?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi ben_galaxy, could you let me know the OS of your iPad, along with the Dropbox version that you have installed there?
I’m having this problem. It is impossible to open a Word document stored on Dropbox because Dropbox thinks I need to install Word on my iPad. Word is, and has always been installed.
I’m worried about rebooting Dropbox in case I lose files.
Not entirely resolved for me either...iOS on iPad is backlevel 15.1. I don't see how to clear the cache but I did power off and back on several times. I also had clicked on something to protect a file which I thought would make it such that I had to enter a password to see that file on a mobile device but it didn't do that, instead it locked the file on my mobile devices. I also couldn't figure out how to un-do that, so I copied the contents of the file, pasted it into a new file, and deleted the old one. As you've gathered by now, I need training / more dropbox skills but I'm a huge fan and will figure it out. (P.S. I have Dropbox Plus)
