Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ben_galaxy's avatar
ben_galaxy
Explorer | Level 4
3 years ago
Solved

Dropbox keeps asking me to install Word even though it’s already installed.

All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Walter's avatar
    Walter
    3 years ago

    Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.

     

    Let us know if anyone is still having issues with this!

J_nelly_5's avatar
J_nelly_5
New member | Level 2
3 years ago

Dropbox is asking me to Install Microsoft word on my iPad even though it is already installed. I have updated my iPad, Dropbox and Word, as well as restarting the iPad. deleting and reinstalling apps. I have cleared the Dropbox cache also.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey J_nelly_5, sorry to see you're having this issue.

 

Can you let me know which iOS version you're running and which Dropbox version too?

 

Please feel free to also access your Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could. 

 

Let me know more!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!