Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
Solved
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Well unfortunately that solution is short-lived. Yes, signing out and signing it fixes the problem but it just happens again a couple days later. It’s now happened 3 more times since I posted this last message. Can someone help me find a permanent fix?
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi ben_galaxy & J_nelly_5!
Could you send me a few screenshots with the message you receive from Dropbox, when you try to open your files?
Hi Megan,
Sure thing, here ya go:
iPad OS version: 16.3.1
Dropbox iPad app version: 320.3.2
I'll post a screenshot the next time it happens.
Thank you!
- Jay
Hi ben_galaxy, aside from the official Word app, or do you also have the Microsoft 365 app installed, which is a separate app on its own?
Hi Jay, no I don't have the separate Microsoft 365 app installed currently. Should I install that? The Dropbox app is sending me to the specific Word app on the App Store when it asks me to install, not the 365 app.
Hi Megan,
Here are some screenshots as you requested. I uninstalled the Dropbox app completely and reinstalled it. As before it worked as expected for awhile (2-3 days/10-12 openings of my document) and then reverted back to asking me to install Word. Here are the screens that pop up.
Thanks for the assistance!
Initial prompt:
Tapping 'Install' opens App Store where you can see Word is already installed:
Tapping 'Done' closes App Store and displays this page. The blue square just keeps spinning, never "completes":
P.S. I removed the "Accepted as Solution" mark from the earlier post, since it turned out to only be temporary.
