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HAK3's avatar
HAK3
Helpful | Level 5
4 years ago
Solved

Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others

I'm using both Dropbox and Google Drive for different folders on my Mac.  If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on th...
desktop
Mac
Third Party Integrations
  • Edouardd's avatar
    Edouardd
    3 years ago

    Hannah :

    I solved the problem.

    I performed a thorough uninstallation, deleting files and folders one by one, being very meticulous. Despite having uninstalled it and installed the current version, I discovered some remnants of the beta version.

    Then I was asked to install Dropbox for macOS on File Provider.

    After doing so, everything worked perfectly.

    So, the issue was caused by a faulty uninstallation of the beta version.

    Please, use this info to help others.

    Edouard

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi HAK3, you mentioned that you've reported this to our Support team. Can I ask if you have a ticket number reference, that I can have a look at? 

 

Also, Edouardd, feel free to let me know the app's version, and syncing status. Thank you both!

Edouardd's avatar
Edouardd
Helpful | Level 7
3 years ago

Hi Megan , any news?

  • Edouardd's avatar
    Edouardd
    Helpful | Level 7
    3 years ago

    Hi Megan and Hannah :

     

    For some unknown reason I am not getting reply from you.
    I submitted all requested info from you both, and I did not get anything back.

    it is very frustrating a Dropbox that worked bad on MacOS Monterey and now Ventura.
    I have a very expensive subscription for a individual. I have being loyal to Dropbox for more than 10 years. 10 years paying more than 270 dollars/year. I think I deserve support, as well everybody else. 

    please, can I have some attention?

    Bellow a copy of the info I submitted:
    <<<<<

    DearHannah:

     

    I do not have a ny error message.
    Then I upgraded from MACOS 12.4 to Ventura 13.0.1, and nothing changed.
    I did uninstalled and reinstalled the Dropbox several times, and also installed in the top of the previous version.

    Notice that:
     THIS IS WHAT I HAVE IN FINDER. No Extensions at all neither the GREEN CHECKMARK:

     

     

    In Vetura 13.0.1, the Extensions have two places I can check:

     

    Notice, that there is ADDED EXTENSIONS and FINDER EXTENSIONS.


    If I open FINDER EXTENSIONS, I get this screen:

     

    I can see Google and Onedrive extension, but NO dropbox extension.



    But if I open ADDED EXTENSIONS:

     

    Here I see DROPBOX extensions ENABLED, as well Google and OneDrive.

    So, the interesting part is that, the extension is installed and enabled, but NOT RECOGNIZED as an Finder Extension.


    Please, help on this.
    >>>>>>

    <<<<<

    App Version 163.3.5436

    Sync Up To Date

    >>>>>>>

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hello all! Happy Thursday. 

       

      Your feedback, comments and concerns regarding this has been very valuable and I will endeavor to make sure your voice is heard.

       

      I will pass on your comments to the relevant departments so that we can further improve Dropbox. We listen to your needs because it allows us to fully appreciate how our product fits into and influences your daily routine.

       

      If you need anything else, let me know. 

      • Edouardd's avatar
        Edouardd
        Helpful | Level 7
        3 years ago

        Megan :

        Automaticaly my Dropbos got updated to:

         

        But this does not solve the problem.

         

        Another important information I need to bring again is that a month ago I accepted to use the beta Dropbox. Then my computer got completely messed up. Tons of permission problems, Dropbox stopped to sync, and so on. 
        I uninstalled the beta, and reinstalled the most current version at that time. 
        Then problem start to happen.


        Coul the beta version corrupted something on my machine?

        Plese, I need help urgent.

         

        Edouard

         

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