Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others

Hi Edouardd, could you try navigating directly to the Dropbox folder and not via this alias (as it has a shortcut icon on the folder)?

Does the direct location of the Dropbox folder have the necessary context menus?

Hello Jay:

I opened on the real folder, not using alias  , as show below:

/Users/edouard/Library/CloudStorage/Dropbox/@ documents/@ DIVERSOS

See, I used the full correct path. But I still do not have the context menus.

See below:

Hey Edouardd, can you also give these steps a go, to see if they help?

1. Click on the Apple logo located at the top-left of the screen.
2. Click on 'System Preferences'.
3. Click on 'Extensions'.
4. Click on 'Finder Extensions'.
5. Only leave Dropbox Finder Integration ticked.
6. Once this is completed, suggest to close the window.
7. Click one more time on the Apple logo at the top-left of the screen.
8. Click on 'Force Quit'.
9. Look for Finder on the list.
10. Click on 'Finder' then 'Relaunch'.

Hello Hannah :

Twice on this tread, I mentioned that DROPBOX do not show at all on FINDER EXTENSIONS. But show on ADDED EXTENSIONS. I sent print screens also.

So, I will do that on the ADDED EXTENSIONS. and let you know.

Hannah :

I followed the procedure for both FINDER EXTENSIONS and ADDED EXTENSIONS.
It did not fix the problem.

Still not working.

==>. Dropbox cost much more money than any other competitor, and is the only giving me troubles.

Seriously, I am considering cancel my more than 10 years old subscription, because a problem like this, is not fixed with agility.

Thanks for the update here, Edouard.

Can we actually reach out to you via email, so we can look into this internally?

Hello @Hannah :

I just see your message now. You sent me 4 weeks ago. I am very sorry.
Yes, you can contact me by e-mail:

[removed per the Dropbox Community Guidelines]

Thanks a lot,

Edouard

Hey Edouardd, thanks for checking back with us!

Before we reach out to you, can you let us know if you've used the Dropbox app in the meantime, and if it has been updated to the latest version?

Are you still running the beta one and are facing the same issue?

Hi there, 

I have just upgraded to a new Macbook laptop and am now facing the same issues - no sync icons and no dropbox options when i right click. I have also done the same processes suggested multiple times and deleted/reinstalled dropbox twice to no avail. 

Can someone let me know if a solution has been found?

Hi chris chris chris, sorry to hear you're having issues with this.

Could you let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment?

If you happen to be running any 3rd party apps on the affected computer, have you tried closing them one by one to see if any of them is causing issues?

Hi my dropbox version is v174.4.5852 and it says that my files are all up to date. I just upgraded from a macmini (which had no issues), to a new macbook pro laptop and have now encountered this issue. Another member from my team is also experiencing the same issue of missing dropbox icons. 

My MacOS is 13.3.1. 

Thanks for the additional information chris chris chris - much appreciated.

Are you running any 3rd party apps that  might be monitoring your files such as antivirus, syncing or backup programs or apps?

If so, you might want to have a look at this discussion too. 

Hannah :

I still suffering with the same issue.

Unfortunately follow this tread all the time is difficult.
I really would like to get the problem solved. 

How can we do it?

Edouard

Hello Hannah :

Here the version I am running.

Problem still here.

How can we solve for good this?

There is so many complaints from other customers same problem. How Dropbox did not fix it?

Could be a corrupted installation?
How I remove and reinstall Dropbox completely to have a clean uncorrupted install?

Edouard

Thanks for your reply here Edouardd.

I understand your frustration, so we'll work towards a solution as best we can.

Can you let us know if you've updated your macOS version during this time? Which one are you running now?

Hi Hannah :

I am using MAC OS 13.4

Edouard

Thanks, Edouardd.

In order to look into this further, can we send you an email?