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Forum Discussion

HAK3's avatar
HAK3
Helpful | Level 5
4 years ago
Solved

Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others

I'm using both Dropbox and Google Drive for different folders on my Mac.  If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on th...
desktop
Mac
Third Party Integrations
  • Edouardd's avatar
    Edouardd
    3 years ago

    Hannah :

    I solved the problem.

    I performed a thorough uninstallation, deleting files and folders one by one, being very meticulous. Despite having uninstalled it and installed the current version, I discovered some remnants of the beta version.

    Then I was asked to install Dropbox for macOS on File Provider.

    After doing so, everything worked perfectly.

    So, the issue was caused by a faulty uninstallation of the beta version.

    Please, use this info to help others.

    Edouard

Edouardd's avatar
Edouardd
Helpful | Level 7
3 years ago

Hello @Hannah :

I just see your message now. You sent me 4 weeks ago. I am very sorry.
Yes, you can contact me by e-mail:

 

[removed per the Dropbox Community Guidelines]

 

 

Thanks a lot,

Edouard

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Edouardd, thanks for checking back with us!

 

Before we reach out to you, can you let us know if you've used the Dropbox app in the meantime, and if it has been updated to the latest version?

 

Are you still running the beta one and are facing the same issue?

  • Edouardd's avatar
    Edouardd
    Helpful | Level 7
    3 years ago

    Hannah :

    I still suffering with the same issue.

    Unfortunately follow this tread all the time is difficult.
    I really would like to get the problem solved. 

    How can we do it?

     

     

    Edouard

  • Edouardd's avatar
    Edouardd
    Helpful | Level 7
    3 years ago

    Hello Hannah :

     

    Here the version I am running.

     

    Problem still here.

    How can we solve for good this?

     

    There is so many complaints from other customers same problem. How Dropbox did not fix it?

    Could be a corrupted installation?
    How I remove and reinstall Dropbox completely to have a clean uncorrupted install?

     

    Edouard

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for your reply here Edouardd.

     

    I understand your frustration, so we'll work towards a solution as best we can.

     

    Can you let us know if you've updated your macOS version during this time? Which one are you running now?

  • Edouardd's avatar
    Edouardd
    Helpful | Level 7
    3 years ago

    Hi Hannah :

     

     

    I am using MAC OS 13.4

     

     

    Edouard

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Edouardd.

     

    In order to look into this further, can we send you an email?

  • Edouardd's avatar
    Edouardd
    Helpful | Level 7
    3 years ago

    Hannah :

    I solved the problem.

    I performed a thorough uninstallation, deleting files and folders one by one, being very meticulous. Despite having uninstalled it and installed the current version, I discovered some remnants of the beta version.

    Then I was asked to install Dropbox for macOS on File Provider.

    After doing so, everything worked perfectly.

    So, the issue was caused by a faulty uninstallation of the beta version.

    Please, use this info to help others.

    Edouard

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