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Forum Discussion
ZachF
2 months agoNew member | Level 2
Dropbox not authorizing access properly for third party app.
Application Affected Dropbox web app on phone Device Pixel 7 Operating System/Browser (if using the web) Windows 10 when on PC
Question or Issue Hello. I'm having a unique issue with Dropbox...
- 2 months ago
ZachF wrote:
If I go into my connected apps after this, drop box does actually appear as a connected app, but when I go back into war organ, it hasn't synced my files across so it's failing to authenticate properly.
This sounds like Dropbox is acting as it's supposed to, and authenticating the request, but War Organ is failing to handle the response correctly.
I say this because you can see that Dropbox has authenticated War Organ in your list of apps. Dropbox has done its part. War Organ is apparently not handling the response properly.
You'll probably need to contact the War Organ developer for assistance with this. There's very little that Dropbox can do when dealing with third-party applications. It's up to the developer of the third-party app to handle issues with the authentication and connection process as they're the ones that programmed it into their app.
ZachF
2 months agoNew member | Level 2
Alright. I will get into contact with the app developer to see if they can give me some assistance. I assumed it was on dropboxes end as my PC would connect perfectly fine and only my phone wouldn't connect. Thank you all for you help
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