Forum Discussion

Kerber0s42's avatar
Kerber0s42
Explorer | Level 3
3 years ago

Dropbox Outlook Integration

Hello, I'm attempting to assist a user with an issue I've not seen before. She relies on the Dropbox Outlook Integration app (Dropbox for Outlook (microsoft.com)) I cannot find any configuration opti...
Microsoft
Third Party Integrations
Kerber0s42's avatar
Kerber0s42
Explorer | Level 3
3 years ago

No, there is nothing explicitly blocking dropbox domains in any of the security configurations. Access Dropbox via browser or app works fine, its just when attempting to attach from Dropbox within Outlook.  Note that saving attachments to Dropbox in Outlook does work.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info. I'd recommend the user contact support team directly in order to investigate this matter in more detail.

  • Kerber0s42's avatar
    Kerber0s42
    Explorer | Level 3
    3 years ago

    I'm from the MSP that supports the user and her company, she's not very technical so I'm acting on her behalf and have remote access to her computer. Hope can I get more support on this issue?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      As this is related to their setup, they would need to contact support for any account-specific issues. 

       

      Aside from disconnecting and reconnecting the app, there isn't much further we can provide over the community.

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