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justmikethepoet's avatar
justmikethepoet
New member | Level 1
12 months ago

Dropbox Paper docs appear on the mobile app, but not my web account.

I’ve been using Dropbox and Paper for over 8years now. Everything was working well until this morning. Now the files that are on my paper app on my phone are nowhere to be found on my paper account o...
Dropbox Paper
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

I’m sorry to hear about this, justmikethepoet. 

I just had a look into our system and was able to locate the ticket you mention; from what I can see, it’s already been forwarded to our advanced team. 

Other than that, I’d like you to search for one of your Paper docs again on your web account and send me a screenshot of what you see. 

Let me know when you’re ready.

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