Forum Discussion

rigas's avatar
rigas
Explorer | Level 4
3 years ago

dropbox passwords not working on firefox

  dropbox passwords not working on firefox   Hi everyone Since some days Passwords does not work on Firefox (last version 115.0.3 (64 bits) on a MacPrp notebook). It also seems to consume a...
Dropbox Passwords
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, rigas.

 

Would you mind clearing the cache in Firefox and restarting your computer, to see if that helps? 

 

And can you also test if there are any other extensions that might be interfering with the Passwords one?

 

You can do that by disabling any other extensions you might have active and going to a website where you use Passwords, to see if it works.

rigas's avatar
rigas
Explorer | Level 4
3 years ago

Hello Hannah,

 

Sorry was -on vacations.

 

Yes I cleared the cache and it has not changed. The computer seems to be running on its ventilators...

 

... any other idea?

 

Rigas

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi rigas, is Firefox updated to its latest version too? 

    • rigas's avatar
      rigas
      Explorer | Level 4
      3 years ago

      Hi Megan

      Yes, and its after that update that problems began again.

      Version 116.0.3 on a Macbook Pro macOS Catalina (10.15.7) which runs perfectly well with all apps.

      Rigas

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey rigas, sorry to jump in here, but I was wondering; are you by any chance running any other extensions or plugins in your Mozilla Firefox? 

         

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!