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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
5 years ago
Solved

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
Mobile
sync
Third Party Integrations
  • rhut's avatar
    rhut
    2 years ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

ChrisC81's avatar
ChrisC81
Explorer | Level 4
5 years ago

Been having an issue on my iPad with the files app and Dropbox integration since ios14 was released.  Working on files and it will freeze the app.  You need to force quit the app and it takes some time for Dropbox to reload in the files app so I can continue working.  If the Dropbox app allowed me to mark up the files I could use that instead but it doesn’t.  I never had this freeze issue until ios14 and was hoping iOS15 would fix it but it did not.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey ChrisC81, welcome to the Dropbox Community!

Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps?

Let me know how it goes.
  • ChrisC81's avatar
    ChrisC81
    Explorer | Level 4
    5 years ago

    Yes tried that and tried it again today and it still freezes

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      I see. Thanks for letting me know, Chris.

      How about if you try to disable Dropbox as a location in your files app and then re-enable it? Does that help?
      • ChrisC81's avatar
        ChrisC81
        Explorer | Level 4
        5 years ago

        I've done that as well several times and that doesn't help either.  

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