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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
5 years ago
Solved

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
Mobile
sync
Third Party Integrations
  • rhut's avatar
    rhut
    2 years ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey ChrisC81, welcome to the Dropbox Community!

Have you tried uninstalling the Dropbox app, restarting your device and then reinstalling it, to see if that helps?

Let me know how it goes.
ChrisC81's avatar
ChrisC81
Explorer | Level 4
5 years ago

Yes tried that and tried it again today and it still freezes

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I see. Thanks for letting me know, Chris.

    How about if you try to disable Dropbox as a location in your files app and then re-enable it? Does that help?
    • ChrisC81's avatar
      ChrisC81
      Explorer | Level 4
      5 years ago

      I've done that as well several times and that doesn't help either.  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        I see. Thanks for trying, Chris. 

        Can I reach out to you via email, so we can look into this further?

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