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Forum Discussion

VinceM50's avatar
VinceM50
Helpful | Level 6
5 years ago
Solved

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
Mobile
sync
Third Party Integrations
  • rhut's avatar
    rhut
    2 years ago

    We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

ChrisC81's avatar
ChrisC81
Explorer | Level 4
5 years ago

I've done that as well several times and that doesn't help either.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I see. Thanks for trying, Chris. 

Can I reach out to you via email, so we can look into this further?
  • ChrisC81's avatar
    ChrisC81
    Explorer | Level 4
    5 years ago

    Yes you can, sorry for the delay I was working away last week

  • BernardPCFL's avatar
    BernardPCFL
    New member | Level 2
    3 years ago

    Have you figured out why this happens. It’s gotten to the point for me that every single time I annotate a pdf it freezes. This is infuriating and is affecting my productivity. I have the paid version of Dropbox, not the free one. If I don’t get a solution for this issue, I will need to find another cloud storage app. 

    • RAChalmers's avatar
      RAChalmers
      Helpful | Level 6
      3 years ago
      Ok, seems to be solved here.
      I updated to the very latest app on my iPad and now it seems to be working.
      No problems now in about three weeks.
      Version 320.3.2
      • rhut's avatar
        rhut
        Collaborator | Level 8
        2 years ago

        We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now.  Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

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