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Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
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I just wanted to add my name as another with this same problem. Exactly the same as the previous posters. It's been around for at least 6 months pre-dating iPadOS 15. Only solutions I've found is restarting iPad, or just waiting a while until it just fixes itself. Both of which are quite irritating because it always happens right when you are in the middle of working on something.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey guys, happy Wednesday!
Thanks for all the detailed comments. I appreciate them.
You might want to check your inbox since I sent you all the emails.
If you need anything else, do not hesitate to reach out to us!
Thanks for all the detailed comments. I appreciate them.
You might want to check your inbox since I sent you all the emails.
If you need anything else, do not hesitate to reach out to us!
I have been having this issue for the last 6 months. Has there been a solution to it? I’m desparately looking for other solutions as I daily use the ipad and dropbox for work and this makes it super frustrating.
Add me as another having the problem with iPad Files app locking up when accessing Dropbox. This was bad under ios14 and has become unusable in ios15. I've ended up moving files to icloud storage so I can get work done. That as well as Box and Google Drive seem to work fine. Only Dropbox is exhibiting this. There is also no problem using the Dropbox app to get to the files, only when accessing Dropbox through the File app, I consistently get lockups.
I've been having this problems for months and months as well, it's extremely annoying. I'm on an iPad Pro 12" running latest iOS, but the issue started even on iOS 14. It's very frustrating and I might soon consider moving away from Dropbox, for which I have an expensive paid plan if nothing is done to resolve this issue. To me it happens with both Dropbox from the Files app, as well as the "Files" app as an integrated API called in other apps, such as GoodNotes.
This issue is a bit annoying.
i was apple to narrow down the issue:
- seems to be with ipad pro only
- most specifically the issue occurs when we have the apple magic keyboard connected
It's been close to 1 year that there is the issue.
Usually app freezes for several minutes. Then usually comes back on its own. Usually it freezes few seconds after accessing a first doc.
For me it is worst when i'm in a mail app trying to add a dropbox attachment via the native ios file app.
- For me this happens regularly enough on my iPhone SE 2020 with iOS 15.3.1 to be highly frustrating. In the Files app, tapping on the Dropbox folder just hangs there doing nothing. I have to shutdown and restart the phone to be able to browse dropbox files via the Files app, until the next time that it happens again.
- Has there been any resolution for this? I have this issue as well
Same problem here, on an iPad Pro running iPadOS 15.3.1 and DropBox 268.2.4. I’ve tried the solutions suggested in this thread, all to no avail.
Where are you Megan?
- MeganHey everyone, happy Monday!
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know. Hi I opened a ticket at the link above, #15980101. I think I was logged in however, I didn't understand the part where I needed to be logged out before submitting a ticket? It seemed to have worked.
The first thing I saw at the link was a login request, so how do I proceed not logged in? Also not clear to me how to submit a case. All I see are the self help and community links.
Reference # 15981452 for the freezing issue
- Ticket #15985410
- I submitted that ticket yesterday and was contacted by another agent last night. I explained why I opened a ticket and link to this forum. I got a notification this morning that the ticket was closed. Was there a point to doing that??
- I got a reply to my ticket from Samantha saying clear Dropbox cache uninstall restart and reinstall. So far working fine but usually takes a bit to fail.
Megan are you still monitoring this? - Did all those steps too, failed constantly today while working.
- MeganThank you all for providing me with your ticket numbers!
I'll definitely keep an eye open on these cases, and we'll continue working on this there.
Keep me posted. - There are reports of an iPadOS bug that causes some applications to malfunction (freezes, crashes). A workaround is to go into the Accessibility settings and turn on Full keyboard access. I haven’t seen the problem since I did that, but I have not made heavy use of Files yet.
- Yes, I have only experienced the problem with a Bluetooth keyboard attached.
Same problem here too. It happens only dropbox but all the other clouds (google drive, icloud ect…) work fine…
- NancyHi everyone, hope it’s OK if l jump in.
For anyone that still has this issue, can you please log a ticket via our Support page, and send me the ticket number you’re going to receive?
I’d like us to have a closer look into these cases, and investigate further.
Thanks! I'm having the same issue, I just sent a support email and received Ticket #16522743 .
