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Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
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Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey everyone, happy Monday!
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know.
You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones.
Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails.
Can you try submitting your ticket here while you're being logged out from your Dropbox account? Once you do, reply back to me and let me know your reference number, so I can locate it on our system and take it from there.
If any of you face issues while trying to do so, let me know.
Reference # 15981452 for the freezing issue
- Ticket #15985410
- I submitted that ticket yesterday and was contacted by another agent last night. I explained why I opened a ticket and link to this forum. I got a notification this morning that the ticket was closed. Was there a point to doing that??
- I got a reply to my ticket from Samantha saying clear Dropbox cache uninstall restart and reinstall. So far working fine but usually takes a bit to fail.
Megan are you still monitoring this? - Did all those steps too, failed constantly today while working.
- MeganThank you all for providing me with your ticket numbers!
I'll definitely keep an eye open on these cases, and we'll continue working on this there.
Keep me posted. - There are reports of an iPadOS bug that causes some applications to malfunction (freezes, crashes). A workaround is to go into the Accessibility settings and turn on Full keyboard access. I haven’t seen the problem since I did that, but I have not made heavy use of Files yet.
- Yes, I have only experienced the problem with a Bluetooth keyboard attached.
Same problem here too. It happens only dropbox but all the other clouds (google drive, icloud ect…) work fine…
- NancyHi everyone, hope it’s OK if l jump in.
For anyone that still has this issue, can you please log a ticket via our Support page, and send me the ticket number you’re going to receive?
I’d like us to have a closer look into these cases, and investigate further.
Thanks! I'm having the same issue, I just sent a support email and received Ticket #16522743 .
I’m experiencing the same issue. On ipad pro, the files app freezes when opening dropbox files. Very annoying! Is there any news?
This has been going on for over 6 months with more and more people having to deal with this problem and there seems to be little in the way of effort to actually fix it other than asking people to submit cases. I personally ended up moving to use iCloud for my needs as it works ALWAYS. However as my team continues using Dropbox, I end up having to copy anything over from Dropbox to iCloud using my PC so I can reliably access it from my iPad. The Dropbox integration with the Files app is clearly broken and anyone can reproduce the problem in a matter of a minute or so by loading files. Please get it fixed!
Sure!
I’m sorry to report that the latest update of the dropbox app did not fix the problem.
I also suspect that apple is to blame as well, because they are making the life of every repository other than iCloud impossible these days.
