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Forum Discussion

Helpful | Level 6

5 years ago

Solved

Dropbox unstable in iPad OS Files App.

The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...

Third Party Integrations

rhut
2 years ago
We recently upgraded the syncing experience between the Files and Dropbox and it should be more reliable now. Ensure that your Dropbox app is upgraded to receive the full benefits of this experience!

Explorer | Level 4

4 years ago

Andrew55 do you use a physical keyboard? I don't and I'm having this issue.

Helpful | Level 5

4 years ago

Yes, I have only experienced the problem with a Bluetooth keyboard attached.

Jindol
Explorer | Level 3
4 years ago
Same problem here too. It happens only dropbox but all the other clouds (google drive, icloud ect…) work fine…
Nancy
Dropbox Community Moderator
4 years ago
Hi everyone, hope it’s OK if l jump in.

For anyone that still has this issue, can you please log a ticket via our Support page, and send me the ticket number you’re going to receive?

I’d like us to have a closer look into these cases, and investigate further.

Thanks!
kylewrep
New member | Level 2
4 years ago
I'm having the same issue, I just sent a support email and received Ticket #16522743 .
Nancy
Dropbox Community Moderator
4 years ago
Thanks for sending over your ticket number, kylewrep.

I’ve left an internal note, so that our support may get back to you as soon as possible.

I wish you a great weekend ahead!
D4n1
Explorer | Level 3
4 years ago
I’m experiencing the same issue. On ipad pro, the files app freezes when opening dropbox files. Very annoying! Is there any news?
Megan
Dropbox Community Moderator
4 years ago
Hi D4n1, welcome to our Community!

Would it be okay for me to reach out via email, so we can have a closer look into this?

Let me know!
RSukie
Explorer | Level 3
4 years ago
This has been going on for over 6 months with more and more people having to deal with this problem and there seems to be little in the way of effort to actually fix it other than asking people to submit cases. I personally ended up moving to use iCloud for my needs as it works ALWAYS. However as my team continues using Dropbox, I end up having to copy anything over from Dropbox to iCloud using my PC so I can reliably access it from my iPad. The Dropbox integration with the Files app is clearly broken and anyone can reproduce the problem in a matter of a minute or so by loading files. Please get it fixed!
D4n1
Explorer | Level 3
4 years ago
Sure!
Megan
Dropbox Community Moderator
4 years ago
Happy Monday D4n1!

I just sent you an email, I'll see you there.

Have a great week ahead!
D4n1
Explorer | Level 3
4 years ago
I’m sorry to report that the latest update of the dropbox app did not fix the problem.
I also suspect that apple is to blame as well, because they are making the life of every repository other than iCloud impossible these days.

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