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Dropbox unstable in iPad OS Files App.
The problem I have is that Dropbox seems to crash when running on an iPAD via the apple files app. If I open an application that uses the files app, such as Pages or Final Draft, when saving to the D...
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Thank you for summing this up. I don't know how many times the same thing can be tried over and over.
Thanks Vince in a previous life working I used to work in IT security Let me tell you in a none of it surprises me. The amount of bugs in modern software, including Apple by the way is astounding. Things are just chucked out these days, irrespective of loads of bugs and they don’t seem to care too much about them!!! and this problem is so easy to reproduce the people of dropbox and Apple must be well aware of it and given five minutes with an iPad or iPhone with dropbox on it. You can reproduce this problem if you were an IT support person 🙂
totally agree. it‘s a chicken or egg problem.
i am in contact with an engineer from apple. trying to capture the issue when it happens so they can check the logfiles for those timestamps.
keep u posted.
f.
I had this problem arise again today. When working on a Pages filed stored in Dropbox on my iPad, the Pages app crashed and the Files app became unresponsive. I reported this back to Megan who had previously helped on this forum using my previous ticket number and got a reply from someone else telling me how to log out of Dropbox if I wanted to do so.
This problem occurs every day for me. I am now so used to it that I have a button on my iPad which I click on the screen which automatically reboots the iPad. This always solves the problem. This points to - I believe….as I said in previous posts there’s something running in the background that falls over and dropbox fails -this cab always be checked by attempting to use dropbox THROUGH the Files app. You will find when you click on it nothing happens. However if you use the native Dropbox app you can see and use the files…. it affects any app using dropbox VIA the files app. So for example, the last time I was trying to open a iOS pages file using recents, the file which was stored in dropbox would not open just spinning circle yet soon as I have rebooted everything works perfectly again and this is always the case on whatever device I’m using I have 4 different iPads and phones all are the same. Reboot always resolves the problem. However, this is not a solution Apple and dropbox need to talk to each other. I continue to wait for that momentous event… I won’t hold my breath 😉
