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MODS's avatar
MODS
New member | Level 2
10 months ago

Excel crashes when opening a file from Dropbox but not from Desktop.

Hello.  This just started occurring yesterday for one of my machines. I have files stored on Dropbox sync'd through filer explorer. When I open the file from dropbox (file explorer), excel quits re...
desktop
Microsoft Office
Third Party Integrations
VoltexBen's avatar
VoltexBen
New member | Level 2
7 months ago

Hi,

I also had the same issue. I am running Windows 11 Pro 24H2 (Build 26100.4349). Dropbox client is version 226.4.5094.

In trying the troubleshooting steps outlined by Alan C, I noticed when the dropbox app is running, excel opens the file from "wopi.dropbox.com". When the app is not running, excel opens the file from local storage as usual.

This eventually led me to the dropbox co-authoring feature.
Following the steps from the below linked forum thread, "File->Account->Connected Services", click the "remove" button next to "Dropbox for Teams".
This seems to have fixed the issue.
Forum thread: https://www.dropboxforum.com/discussions/101001017/how-can-i-disable-the-microsoft-co-authoring-feature-from-office-365/812944

-Ben

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