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jad007's avatar
jad007
Explorer | Level 4
8 years ago
Solved

Excel keep opening an old version of a file

Hi all.   I use a tablet (Samsung) to open excel 'quote sheets' that are stored on dropbox. I always open the same file then use the 'save as' to save it under the customer's name. The problem is ...
Mobile
Third Party Integrations
  • Sanchez's avatar
    Sanchez
    8 years ago
    Hey jad007, 

    Just to be clear:

    • you’re locating the offline file in using our app 

    • then you're using the Open With option to open it with Excel

    • you edit the file and Save it, by tapping on Save (not save as a new name)

    • you are connected to the internet, and the file updates it’s online copy

    Keep in mind that while you’re on a WiFi connection, the changes will automatically sync to your online account. If you’re on a cellular/mobile network only, you must update the file manually by going to the Offline Files and tapping Update all. 

    Can you please confirm that you’re following the above steps, and then let me know the outcome? 

    Also, please make sure that your devices are fully updated with operating system updates, that you’re on the latest version of our mobile app, and that your Microsoft Office app is on the latest version. 

    Let me know.
    Thanks! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
jad007's avatar
jad007
Explorer | Level 4
8 years ago
Mobity wrote:

Hi!,

 

Check out the following:

 

Verify if the "save" window of the Microsoft Word does not save all new files as "only read" file.

 

 

 

 

Change the name of the file (customer name) before you start to work on it, once the file is done, use just "save" button and not "save as".

 

Regards!

 

Hi there

 

With regards to the 'read only' there is nothing that I can change as you can see on the screen shot below

 

With regards to the save under a different name. This does work. Bu the question was excel and word keeps opening an old version of a file. Why does it keep opening a file that was updated 1 - 2 weeks ago?

 

Many thanks

 

Joe

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey jad007, 

Just to be clear:

  • you’re locating the offline file in using our app 

  • then you're using the Open With option to open it with Excel

  • you edit the file and Save it, by tapping on Save (not save as a new name)

  • you are connected to the internet, and the file updates it’s online copy

Keep in mind that while you’re on a WiFi connection, the changes will automatically sync to your online account. If you’re on a cellular/mobile network only, you must update the file manually by going to the Offline Files and tapping Update all. 

Can you please confirm that you’re following the above steps, and then let me know the outcome? 

Also, please make sure that your devices are fully updated with operating system updates, that you’re on the latest version of our mobile app, and that your Microsoft Office app is on the latest version. 

Let me know.
Thanks! 
 
[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

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