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anneg35's avatar
anneg35
Explorer | Level 3
3 years ago

"Get files to dropbox" apps on wix web site

Hi, I use the "Get files to Dropbox" app in my web site since more than 2 years. Since the 17th of february, whon someone upload a file via the dedicated web page, I receive the mail of notificatio...
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey anneg35, sorry to hear you're having issues with this.

 

Can you please let us know if this integration is listed under your Connected Apps tab?

 

If so, have you tried disconnecting and re-connecting it anew?

 

Keep us posted!

  • anneg35's avatar
    anneg35
    Explorer | Level 3
    3 years ago

    Hi,

    Thanks for your answer.

    I haven't try to disconnect and reconnet. I will try this and tell you.

    Anne

    • anneg35's avatar
      anneg35
      Explorer | Level 3
      3 years ago

      I have tried to disconnet and reconnect but still not working.

      Can I try something else ?

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi anneg35, if the email and files you're getting are from Wix, and now you've not been getting them, then it would be an issue with that app in particular. 

         

        I'd recommend contacting Wix again for further assistance, since their app is the one sending you the emails and files.

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