We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
"Get files to dropbox" apps on wix web site
Hi,
I use the "Get files to Dropbox" app in my web site since more than 2 years. Since the 17th of february, whon someone upload a file via the dedicated web page, I receive the mail of notificatio...
Hi,
Thanks for your answer.
I haven't try to disconnect and reconnet. I will try this and tell you.
Anne
I have tried to disconnet and reconnect but still not working.
Can I try something else ?
Thanks
- Jay
Dropbox Community Moderator
Hi anneg35, if the email and files you're getting are from Wix, and now you've not been getting them, then it would be an issue with that app in particular.
I'd recommend contacting Wix again for further assistance, since their app is the one sending you the emails and files.
Hi Jay,
I still receive the email, and the Wix support told me the file is well sent by the integarted app in the web site. But the file doesn't arrive on the dropbox. I have checked everything, disconnect and reconnect the app from dropbox but also, from the wix page. I really need help. Does this app still working (supported) on dropbox or not ? This is a business use for me and it is very important that I can rely on it... or find another solution.
Thakns again. Anne
- Jay
It depends on the Wix app itself, if that app is responsible for transfer files from Wix to Dropbox, and no new files are being added into your Dropbox account (which you can check from the events page), then it means that the Wix app isn't working.
As the app isn't developed by Dropbox, we wouldn't be able to assist further in troubleshooting their app.
