Forum Discussion

anneg35's avatar
anneg35
Explorer | Level 3
3 years ago

"Get files to dropbox" apps on wix web site

Hi, I use the "Get files to Dropbox" app in my web site since more than 2 years. Since the 17th of february, whon someone upload a file via the dedicated web page, I receive the mail of notificatio...
Third Party Integrations
anneg35's avatar
anneg35
Explorer | Level 3
3 years ago

Hi Jay,

I still receive the email, and the Wix support told me the file is well sent by the integarted app in the web site. But the file doesn't arrive on the dropbox. I have checked everything, disconnect and reconnect the app from dropbox but also, from the wix page. I really need help. Does this app still working (supported) on dropbox or not ? This is a business use for me and it is very important that I can rely on it... or find another solution.

Thakns again. Anne

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

It depends on the Wix app itself, if that app is responsible for transfer files from Wix to Dropbox, and no new files are being added into your Dropbox account (which you can check from the events page), then it means that the Wix app isn't working. 

 

As the app isn't developed by Dropbox, we wouldn't be able to assist further in troubleshooting their app.

  • anneg35's avatar
    anneg35
    Explorer | Level 3
    3 years ago

    Ok, I think so. I return with wix support. Thanks for your help. Have a good day.

    • anneg35's avatar
      anneg35
      Explorer | Level 3
      3 years ago

      Hi,

       

      Still trying to find a solution to my problem...

      I have found this : Dropbox has recently introduced short-lived access tokens only, and does not seem to allow new apps to generate
      access tokens that do not expire      . Short-lived access tokens can be indentified by their prefix (short-lived access tokens
      start with       'sl.').

      Is it possible that the problem comes from that modification from dropbox ?

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Have you reached out to the third party website's developers/support with this info, to see what they come back with, anneg35?

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