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Forum Discussion

Bill_Richards's avatar
Bill_Richards
Explorer | Level 4
2 years ago

Getting notifications about online-only files, with Google Drive/OneDrive active

I have a regular DropBox account that I've been using for many years.  This afternoon, it suddenly started giving my this very same notification every 30 seconds or so.  It doesn't tell me which file...
desktop
Third Party Integrations
Bill_Richards's avatar
Bill_Richards
Explorer | Level 4
2 years ago

dbox_ - Is someone going to fix this?  I'm about to uninstall Dropbox and use a different solution.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi all, for anyone who's still affected by this, could you ensure that Google Drive or One Drive is not syncing your Dropbox folder and let us know if that resolves the issue with the notifications? 

  • Bill_Richards's avatar
    Bill_Richards
    Explorer | Level 4
    2 years ago

    I can verify that excluding the Dropbox folder from Google Drive does stop the notifications.  But that's not something I want to do.

     

    The temporary solution proposed by UptownPulp in this thread did stop the notifications.  Users shouldn't have to go through all that to resolve the issue, however.  I suspect this will materialize again at some point until the root cause has been addressed.

    • Bill_Richards's avatar
      Bill_Richards
      Explorer | Level 4
      2 years ago

      Belay that - the problem resurfaced again this afternoon even though I haven't made any changes to any files in my Dropbox.  Sigh...

      • Radstone's avatar
        Radstone
        Explorer | Level 3
        2 years ago

        I have found that if I pause sync for thirty mins , the problem goes away and my files go back to syncing with no problem

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