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Forum Discussion
Getting notifications about online-only files, with Google Drive/OneDrive active
I have a regular DropBox account that I've been using for many years. This afternoon, it suddenly started giving my this very same notification every 30 seconds or so. It doesn't tell me which file...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the nudge and the additional information you've provided so far UptownPulp
When it comes to the issue itself, I'm afraid it's not within our remit since having multiple services (or apps) backing up the same files isn't -and has never really been- officially supported.
I wish I had a better answer than this.
Regardless of whether or not another cloud service is backing up the same files, there is still an issue. I posted it in my detailed post, but I'll reiterate: The Dropbox placeholder files will have a gray “X” unsynced icon. These icons NEVER go away. That means the placeholder files NEVER sync via Dropbox, regardless of the other service.
Please consider and answer all of these questions: What is it about the placeholder files that is causing the issue? What is their purpose and are they necessary? Are they new? If not, did their behavior change recently? Why don't they ever actually sync? Are they even meant to sync? If not, why does the unsyced icon imply that they are meant to sync? Do they need to sync? If not, why can't you remove their meant-to-be-synced status? Why don't they sync or try to sync when copied via my method, yet their presence causes no issue? Are they actually online-only, as the Windows notification indicates? Why do other online-only files work as intended, with no sync/notification issues?
I think the root issue is the fact that the placeholder files are set to sync, but never do so via Dropbox. If you can address and fix that issue, it'll likely resolve our issue. My temp fix of copying them allows them to exist there and sync to the OTHER provider, however, they are not marked for, nor do they sync via Dropbox. I've also discovered that deleting them altogether is another temp fix, but don't know if that'll cause issues elsewhere.
dbox_ - Please address this issue! I'm ready to uninstall Dropbox forever.
Yeah, this is a bit ridiculous. We've pinpointed the issue, yet we can't get an update or fix...? Again, this was not an issue a couple of months ago. Staff member Megan acknowledges that the reason for the start of the behavior is unknown. Well, now we know the likely reason.
At the least, could you please stop Dropbox from deleting the placeholder files when quitting Dropbox? With my temp solution, it would hopefully become a permanent solution. If you cannot prevent Dropbox from deleting the placeholder files, why?
