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mstgrv's avatar
mstgrv
Helpful | Level 6
7 years ago

Google Docs + Safari - not working

I'm trying to use Google Docs with Dropbox and I'm having issues with Safari. I've created a doc, but when I go to edit it, Safari says: "Google Sheets needs access Google Sheets needs to authe...
desktop
Third Party Integrations
Web
inthemoment's avatar
inthemoment
New member | Level 2
6 years ago

I'm having the same issue. Has there been a resolution? Using the latest updated version of Safari, cleared cache, and tried in private mode. I get a message that I must be signed into Google docs in order to use sheets. (Despite already being signed into google in browser). I sign in, and then it just takes me back to a Google page that says 'Sign in to continue'. When I click on Sign In, it seems like it is about to open a new page, but then simply takes me back to the page on 'Sign In to Continue'. I keep clicking on Sign In, and it keeps taking me back to the same page telling me to sign in. 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hey inthemoment, thanks for joining the discussion!

There's a few things I'd like to check with you to see if everything is set up correctly.

Can you please check your connected apps page here, to see if your Google account is showing as connected there?

Also, is this the same email that is associated with your Dropbox account? The emails on both the Dropbox and Google accounts need to match for the integration to work.

Finally, apologies for the very delayed reply fibershedmari, are you still having trouble with this?

Let me know and we'll go from there!

  • rf7's avatar
    rf7
    Explorer | Level 3
    6 years ago

    Hello Daphne, I`m exactly in the same point as @inthemoment. I keep clicking on Sign In, and it keeps taking me back to the same page telling me to sign in. I`ve accessed your link and google account is showing connected. I`ve tried all the sugestions you mentioned above and it didn`t work. i`ve tried uninstalling and re-installing dropbox app, but didn`t work either. It doesn`t happen in chrome, only in safari.

    Is there any solution?

     

     

     

     

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