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Forum Discussion
Google Docs + Safari - not working
I'm trying to use Google Docs with Dropbox and I'm having issues with Safari.
I've created a doc, but when I go to edit it, Safari says:
"Google Sheets needs access
Google Sheets needs to authe...
I'm having the same issue. Has there been a resolution? Using the latest updated version of Safari, cleared cache, and tried in private mode. I get a message that I must be signed into Google docs in order to use sheets. (Despite already being signed into google in browser). I sign in, and then it just takes me back to a Google page that says 'Sign in to continue'. When I click on Sign In, it seems like it is about to open a new page, but then simply takes me back to the page on 'Sign In to Continue'. I keep clicking on Sign In, and it keeps taking me back to the same page telling me to sign in.
Same here. Firefox gives me a link to click on to approve access, then gives me another link that does nothing. Chrome asks me to sign in with my Goodle account over and over again. Seems like something happened, either with Google or Dropbox, over the last few days, I wasn't javing this issue last week.
- Daphne
Dropbox Community Moderator
Hey peeps, thanks for joining us here!
Would you mind if I reached out to the email linked with your profile rf7, so that we can do some further investigation into this? Through our Support channel I'll be able to have a better look into this with you.
Peter R.42, would you mind just trying an incognito window to see if there is any change in behaviour there? Also, can you try clearing the browser cache and trying again?
Are the accounts that you're signed into via Dropbox and Google under the same email address?
Keep me posted all!
So today:
1. After clearing cache, everything is fine in Firefox;
2. Chrome works fine in incognito mode, but in regular mode it keeps giving me a google sign-in page (even after clearing cache). I don't really use Chrome much so I can live with this.
I hope other users find a solution so easily.
Thanks!
No problem for being in touch through the email. I`m still having the problem and I`m very interested in solving it. Thanks
- Daphne
Hey peeps, I hope you're all having a good day so far!
Thanks for your update Peter R.42. If the integration is working okay through the incognito window, then it suggests that one of your browser extensions is interfering.
Perhaps you can try disabling them one by one until there is any change in the behaviour to see if you can isolate the cause within Chrome? That's if you'd like to of course!
rf7, I've reached out to your email. Please just check your inbox when you have a moment and we can go from there.
Thanks!
