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Forum Discussion

mstgrv's avatar
mstgrv
Helpful | Level 6
7 years ago

Google Docs + Safari - not working

I'm trying to use Google Docs with Dropbox and I'm having issues with Safari. I've created a doc, but when I go to edit it, Safari says: "Google Sheets needs access Google Sheets needs to authe...
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Third Party Integrations
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Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for all your updates here!

To have a better look into this, I've reached out to your emails simmenfl and cprice1. When you have the chance, please check your inbox and we can go from there.

If your account is showing as connected there cprice1, then you should be good to go. We'll do some further investigation via email for this.

Also, archambault84, I've passed along your comments here to your existing communication with our Support team just to keep them in the loop.

Let me know if you have any questions!

archambault84's avatar
archambault84
New member | Level 2
6 years ago
Great! Thank you, Daphne. Another update here for u too...I CAN access the files in sheets through chrome incognito, but not the regular chrome browser. It won’t work in a private browser or regular browser in Safari.
  • geoffNN's avatar
    geoffNN
    New member | Level 2
    6 years ago

    Same issue here, on Safari + Dropbox. Google account is linked to Dropbox account with the same email address.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hey everyone, I hope you're all having a good day so far!

      If you're not having any issues with Chrome in an incognito window archambault84, then it suggests there's a specific browser extension that is blocking the action.

      With a normal Chrome window, can you try disabling your extensions one by one to see if you can access your Google docs that way? The team will continue to look into the issue with Safari via your email communication.

      Thanks for joining us here geoffNN. Can you let me know if you have the same issue when using another web browser?

      Keep me posted!

      • kier's avatar
        kier
        Explorer | Level 3
        6 years ago

        hey  I have read this whole thread and tried all options suggested . i can get it to work on chrome . but not safari - and it appears no solution has been posted . so just need some recommendations to get running with google docs etc 

         

        thanks 

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