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ab769585's avatar
ab769585
Explorer | Level 4
10 months ago
Solved

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...
emails
Microsoft
Third Party Integrations
  • MattDbx's avatar
    MattDbx
    10 months ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Can you send me a screenshot of the Dropbox preferences you’ve checked, so that I can have a look? 

 

I’d also like one more screenshot of what you see here.

ab769585's avatar
ab769585
Explorer | Level 4
10 months ago

HI  Nancy 

Below are what i get when i try and save an attachment. 

The second is the blank box i get after logging in. 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey ab769585, thanks for the screenshots.

     

    If you try to do this from a different browser or a private browsing window, do you get the same behavior?

    • ab769585's avatar
      ab769585
      Explorer | Level 4
      10 months ago

      Yes happens with whatever browser is used. 

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