Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ab769585's avatar
ab769585
Explorer | Level 4
2 years ago
Solved

I can no longer use the Dropbox for Outlook integration.

I have installed the dropbox plugin form outlook and initially it was working fabulously. Now when i try to save an attachment to dropbox from outlook it keeps asking me to sign in then get a blank b...
Third Party Integrations
  • MattDbx's avatar
    MattDbx
    2 years ago

    Hi ab769585 and Sclapham,

    I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
    Please don’t hesitate to reach out if you experience any further issues.

    Kind regards,

    Matt

Sclapham's avatar
Sclapham
New member | Level 2
2 years ago
Same issue here, desktop and mobile. Cannot access Dropbox within outlook. Uninstall, clear cache, updates not on the users side. Please advise.
MattDbx's avatar
MattDbx
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi ab769585 and Sclapham,

I'm sorry about the inconvenience this has caused you. Our team identified the root cause of the problem and has implemented a fix. The issue should now be resolved.
Please don’t hesitate to reach out if you experience any further issues.

Kind regards,

Matt

  • ab769585's avatar
    ab769585
    Explorer | Level 4
    2 years ago

    Yes seems to have rectified it. Thanks for your help

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!