Forum Discussion

andresr255's avatar
andresr255
New member | Level 2
9 months ago
Solved

I can't login into my Dropbox Passwords using the 12 recovery words.

I recently wiped my PC's hard drive to get a fresh start, I don't have any other device signed in to dropbox, so my only option are the recovery worlds. I input all the words, but then I get a red ...
account access
  • Megan's avatar
    Megan
    9 months ago

    Hey andresr255 I'd be more than happy to look into this with you!

    Is it safe to assume that you're using the browser extension when this happens? If not, then feel free to correct me. 

    Out of curiosity, which browser do you use on your end, and do you get the same results if you try a different one altogether? 

    Keep me posted, and we'll take it from there!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey andresr255 I'd be more than happy to look into this with you!

Is it safe to assume that you're using the browser extension when this happens? If not, then feel free to correct me. 

Out of curiosity, which browser do you use on your end, and do you get the same results if you try a different one altogether? 

Keep me posted, and we'll take it from there!

  • andresr255's avatar
    andresr255
    New member | Level 2
    9 months ago

    Hi Megan, thank you a lot!

    Yes, I'm using the browser extension. The problem was Google Chrome, I tried on Edge and it worked. Then I tried again on Chrome and a notification popped up from Edge asking me if I wanted to "allow another device to sign in". I clicked yes and now my Dropbox password is working on Chrome. 

    Thanks again.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hey andresr255, awesome! 

      Happy to see that your issue is now resolved! 

      If you need anything else, give us a shout! 😇

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      9 months ago

      Hi andresr255 and welcome to the Dropbox Community. I am delighted to see you got logged back into your Dropbox with our amazing Megan's help 💙.

      On a separate note, I’m Theresa, one of the Community Managers here at Dropbox. 👩‍💻 I’d love to hear how you use Dropbox in your daily life and sure if you're open to sharing, I’m all ears👂✨.

      I’m always fascinated by different workflows. Who knows? Your insights might lead to helpful tips to boost productivity or even spark ideas we can share with our internal team. 🤗💡

      T 😺 (Dropbox Community Manager)

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