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SandyWilson's avatar
SandyWilson
Explorer | Level 3
1 month ago

I see a "Sorry, xxxxxx.docx is stored in an unsupported server location" error for Word files.

Device iPad Operating System/Browser (if using the web) (Windows 10 Dropbox App Version/Browser Version Chrome 124, Safari 17 etc. Question or Issue When trying to open a document...
Error Messages
Microsoft
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi SandyWilson, and welcome back to our Community. 

Can you send me a full screenshot of the error message you’re receiving on your end, so that I can also double check the Dropbox platform that you’re using? 

Have you been getting this error message for some time, or did it only appear today?

Let me know when you’re ready.

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