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SandyWilson's avatar
SandyWilson
Explorer | Level 3
1 month ago

I see a "Sorry, xxxxxx.docx is stored in an unsupported server location" error for Word files.

Device iPad Operating System/Browser (if using the web) (Windows 10 Dropbox App Version/Browser Version Chrome 124, Safari 17 etc. Question or Issue When trying to open a document...
Error Messages
Microsoft
SandyWilson's avatar
SandyWilson
Explorer | Level 3
1 month ago

Hi Nancy. Screenshot attached

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi from me as well, SandyWilson​!

    Just wanted to confirm something; when this error appears, are you opening files that are set to online-only or are they available offline?

    If they're online-only, can you first switch them to available offline and then try to open them again to see if the issue persists?

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