We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

pasteve99's avatar
pasteve99
Explorer | Level 4
2 years ago
Solved

I'm not seeing all of my Dropbox folders after connecting my account to Epson scanner

I integrated DROPBOX with my EPSON RR-600W scanner. I have many options to save a scan, including DROPBOX. All I had to do was sign into DROPBOX in the Epson Scansmart application with my DROPBOX ID and password. However, when I go to store the document, the software only shows one folder, DROPBOX. The other folders in my DROPBOX do not populate.

 

Does anyone know if this is correct or if there is a workaround?

 

Thanks

Steven

Third Party Integrations
upload
  • Walter's avatar
    Walter
    2 years ago

    So your scans are saved in your Dropbox folder as individual files and not in a specific folder - is that right pasteve99?

     

    Do you see the Epson integration under your Connected apps tab? If so, you can try disconnecting it and re-connecting it anew.

     

    If you still get the same results afterwards, it may be that the developers of the integration have set as the default place for your scans to be just in Dropbox and not in a particular folder. 

     

    In any case, please keep us posted! 

4 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting on our Community, pasteve99! 

     

    Can you send over a screenshot of what you see on your end? 

     

    Is it possible to disconnect and reconnect Dropbox to your Epson scanner and check if the same issue persists? 

     

    Keep me in the loop.

  • pasteve99's avatar
    pasteve99
    Explorer | Level 4
    2 years ago

    Thank you, Nancy. The first attachment below file shows what appears after I accept the scan and ask to save it in Dropbox. There is only one DROPBOX folder available. If I arrow down, there are no other choices. Possibly,

     

     

    this is the only folder DROPBOX will send the file to.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    So your scans are saved in your Dropbox folder as individual files and not in a specific folder - is that right pasteve99?

     

    Do you see the Epson integration under your Connected apps tab? If so, you can try disconnecting it and re-connecting it anew.

     

    If you still get the same results afterwards, it may be that the developers of the integration have set as the default place for your scans to be just in Dropbox and not in a particular folder. 

     

    In any case, please keep us posted! 

  • pasteve99's avatar
    pasteve99
    Explorer | Level 4
    2 years ago

    Hi Walter..thank you. I believe you are correct about this assumption. It is not a feature they implemented in the Espon software. Thank you!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!