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bojs's avatar
bojs
New member | Level 2
3 months ago

I'm trying to restore my backup on a new device, but nothing happens.

Device Macbook Pro M2 Operating System/Browser (if using the web) macOS 26.0 Dropbox App Version (if using the app) v233.4.4938 Question or Issue I used dropbox backup to backup t...
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for reaching out to us, bojs.

Let's see what we can find out here.

Have you tried restoring your backup using the steps in this article? And if so, what happened when you tried?

Keep me posted!

  • bojs's avatar
    bojs
    New member | Level 2
    3 months ago

    Hi Hannah - thanks for the reply. 

    I've now managed to download the files by going to the recently deleted files and manually downloading from the web, doing so from the main backup folder online didn't let me as it said there were too many files to zip. But this still doesn't fix the issue that clicking the restore button doesn't actually seem to restore my files - and it doesn't give me much confidence that the sync is working as expected - are you able to give me any advice as to how to get that working?

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