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bojs's avatar
bojs
New member | Level 2
3 months ago

I'm trying to restore my backup on a new device, but nothing happens.

Device Macbook Pro M2 Operating System/Browser (if using the web) macOS 26.0 Dropbox App Version (if using the app) v233.4.4938 Question or Issue I used dropbox backup to backup t...
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the update, bojs.

Can you let me know what you saw when you tried to restore your backup through the desktop app? Were you not prompted to restore the backup, like the steps in the article describe? Did you get any error messages?

Also, what's the Dropbox app's current sync status? You can see that by hovering over the Dropbox icon in your menu bar.

bojs's avatar
bojs
New member | Level 2
3 months ago

I was prompted to restore the backup, and I even got the "Restoring in progress..." screen, but the sync screen in the menu bar never starts downloading files and they don't appear on my desktop, it just updates some files (in the cloud I think) and then eventually says everything is up to date (it does get stuck on the last two for a while). I can see all my files when I go into my backup in the web app.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the updates, bojs! Hope it’s alright to jump in. 

    Can you clarify the total size of your backup files? 

    If you haven’t already tried these steps, please give them a go (for one computer folder at a time) and let me know if they make any difference.

    • bojs's avatar
      bojs
      New member | Level 2
      3 months ago

      Hi Nancy, the backup is about 40gb, I have tried those steps but going folder by folder is simply not practical I'm afraid, particularly as the "Restore" option is supposed to do it in one and recreate the folder structure - this not working is the issue I'm trying to solve. It's worked before so I'm confused why it's not working now.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 months ago

        I totally understand that, bojs. From a quick look into our system, I can see you were also in touch with our support team and they’ve sent your case over to our specialists. 

        Our advanced team will look into your case and reply back to you via email, so keep checking your inbox from time to time. I’ve also left them an internal note on your behalf in the meantime.

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