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Tobejazz's avatar
Tobejazz
Helpful | Level 7
9 months ago

"In one week: Paper docs are moving to your Dropbox" but they haven't.

On December 13, 2024, I received an email from Dropbox stating, ‘In one week: Paper docs are moving to your Dropbox.’ However, this has not happened. Instead, when I click the ‘Download docs you cr...
Dropbox Paper
Tobejazz's avatar
Tobejazz
Helpful | Level 7
9 months ago

Thanks for your answer.

  • My Paper docs are not in my Dropbox folder.
  • I don't have a "Paper Docs" folder in my Dropbox folder.
  • When I create a new Paper doc it doesn't show up anywhere in my Dropbox folder.

 

Where is the "Paper widget" ?

If I could have my Paper docs in my Dropbox folder that would be great. If not, I at least need to be able to download them..

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Tobejazz thanks for replying back with all the info! 

    If you try to download them using a different browser, or an incognito tab on your current browser, does it work?

    Also, would you mind trying with one specific document, and let me know if you notice the same results? 

    Thanks!

    • Tobejazz's avatar
      Tobejazz
      Helpful | Level 7
      9 months ago
      • Downloading a single document through "Export" works just fine.
      • I tried to Download docs you created in Safari private window with no luck.
      • I tried to Download docs you created in Chrome with no luck.

      (I'm on macOS.)

      Can you help me to get my Paper docs into the Dropbox folder ?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey Tobejazz, can you check your account for a folder named "Migrated Paper docs" and let me know if your Paper docs can be found there?

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