Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Tobejazz's avatar
Tobejazz
Helpful | Level 7
9 months ago

"In one week: Paper docs are moving to your Dropbox" but they haven't.

On December 13, 2024, I received an email from Dropbox stating, ‘In one week: Paper docs are moving to your Dropbox.’ However, this has not happened. Instead, when I click the ‘Download docs you cr...
Dropbox Paper
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey Tobejazz, have you tried accessing Paper from the dotted icon in the upper right corner as shown here?

Can you send me a screenshot of what you see when searching for your Paper documents, in order for me to have a visual too? 

Tobejazz's avatar
Tobejazz
Helpful | Level 7
9 months ago

When I try to drag my .png screenshot into this area, it says: "File Not Allowed - The file Screenshot 2025-03-06 at 14.29.53.png is not allowed."

How can I make you see my screenshot ?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Have you tried another browser and/or using the relevant icon within your reply box Tobejazz?

    Also, did you try navigating to Paper from the icon Megan mentioned? 

  • Tobejazz's avatar
    Tobejazz
    Helpful | Level 7
    9 months ago
    • I have tried Safari and Chrome on my Mac, both says File Not Allowed.
    • Which is the "relevant icon" ?
    • Yes, I tried navigating to Paper from the icon Megan mentioned - I just don't know what to tell you about it other than it just looks normal to me...
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Tobejazz, if you try to paste your screenshot directly in your message box here on the forum, instead of dragging it, are you still getting the same error?

  • Tobejazz's avatar
    Tobejazz
    Helpful | Level 7
    9 months ago

    To paste worked it seems..

    So here's the screenshot I guess Megan was asking for.

  • Tobejazz's avatar
    Tobejazz
    Helpful | Level 7
    9 months ago

    Meganor Nancy or anyone else, are you there ?

    I'm looking forward to having my Paper docs work as expected... 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Tobejazz I went through the thread and all the info you've provided once again and here are a few things we need to note:

    The Migrated Paper docs seem to indicate that the migration has taken place.

    If that's the case, then it wouldn't be possible to use the "Download docs you created" feature. According to the relevant Help Center article the option to is only available for the old release of Paper. 

    I'd like to ask a few more things: since you specifically create documents in the Paper section, does the file's path show up at the top, once you create it? 

    Are there any subfolders in the "Migrated Paper docs" folder? If so, have you checked all of them for your files?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!