Forum Discussion

Dmkiz's avatar
Dmkiz
Explorer | Level 4
4 years ago

Integration with iOs Files app dropping out

I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.   First, I have tried a number of times to add Dropbo...
Mobile
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the additional details bsullens

As a last thing to try, could you restart your iPad, clear the app's cache and then disable Dropbox as a location within the Files app and re-enabling it anew?

If the issue persists, I'll send you an email to investigate further. 

MissPaulette's avatar
MissPaulette
Helpful | Level 6
4 years ago
I am having the exact same problem on my iPhone 11 iOS ver 15.4.1 and have been having it for about a year. I have uninstalled and reinstalled countless times, rebooted often, cleared my cashe often. I’m very frustrated. Please help.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey MissPaulette, thanks for the nudge here and sorry to see you're having trouble. 

     

    Would you mind giving some details about the issue you're having?

     

    Have you also checked this article with info on how to use Dropbox through your Files app to make sure everything's okay on your end?

    • MissPaulette's avatar
      MissPaulette
      Helpful | Level 6
      4 years ago
      After I login to Dropbox from my iPhone 11 I go to the iOS Files folder and browse to my Dropbox files. A short time after that the Dropbox disconnects and I can’t open any files, I just get the little spinny thing. After 10 minutes or more I can then again browse to my files until it disconnects again. As stated above I have reinstalled the Dropbox app countless times, rebooted over and over again, cleared my cashe again and again (can you tell I’m in It? ☺️).

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