Forum Discussion

Dmkiz's avatar
Dmkiz
Explorer | Level 4
4 years ago

Integration with iOs Files app dropping out

I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.   First, I have tried a number of times to add Dropbo...
Mobile
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey there, MissPaulette & CeeViewer, I hope you're doing well! 

 

Great job on the initial troubleshooting, it was on point, I can't lie. 

 

What version of the Dropbox app do you have installed on the devices that face this? 

 

One more thing you can try to do is disable Dropbox as a location within the Files app, and then re-enable it. Once you do that, keep me posted on any updates. 

 

Thank you!

MissPaulette's avatar
MissPaulette
Helpful | Level 6
4 years ago
My Dropbox app is version is 276.2.2, running on iOS ver 15.4.1 (and many previous versions since this problem started). I have disabled Dropbox many many times trying to resolve this.

Thank you for your assistance.
  • playzoffs's avatar
    playzoffs
    New member | Level 2
    3 years ago

    I am having the exact same problem on my iPhone 11 iOS ver 15.4.1

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi playzoffs, I hope you're doing well! 

       

      Based on your initial post here, it looks like you're using an older OS, compared to what it's out at the moment for iPhone 11. 

       

      Would you mind updating your OS, and the Dropbox app on your device -if you're not already using the latest version- and letting me know how that's going to turn out?

       

      Keep me posted! 

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