Forum Discussion

Dmkiz's avatar
Dmkiz
Explorer | Level 4
4 years ago

Integration with iOs Files app dropping out

I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.   First, I have tried a number of times to add Dropbo...
Mobile
Third Party Integrations
Architetto D.'s avatar
Architetto D.
Collaborator | Level 9
3 years ago

This is going on since very long: Dropbox Files.app integration sucks, it freezes and crashes frequently as soon as I try to download or upload files (via Files.app). I can’t rely on Dropbox storage anymore this way.

If nothing changes I'll migrate everything to competitors. This is really too much.

skifanatech's avatar
skifanatech
Helpful | Level 6
3 years ago

I finally had to move my files to google drive.  I couldn’t get work done any longer.  I still have a Dropbox account because my wife hasn’t moved yet, and I check on this problem from time to time and it still occurs.  For what it’s worth, dropbox support contacted me that same as they are you.  I got escalated to tier 2.  I sent them videos showing what happens.  It happens on EVERY file integration as you know, but I just picked one as an example.  The tech immediately blamed the other application and closed the ticket.  Hope you have better luck but I wouldn’t count on it.  

  • Architetto D.'s avatar
    Architetto D.
    Collaborator | Level 9
    3 years ago

    skifanatech I'm gonna give them 30 day to solve this, otherwise I'll move everything to OneDrive.

    I really can't work anymore if Dropbox app/sync doesn't work as expected.

    • Architetto D.'s avatar
      Architetto D.
      Collaborator | Level 9
      3 years ago
      At the end we’ve planned to move to OneDrive: the issue is still there, apparently an app update solved the issue, but did not.
      I contacted Support again with a video of the issue but they closed the case as soon as I reported it.
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Architetto D. , happy Monday! 

         

        You mentioned that you've contacted Support. Could you share with me here your ticket number reference, so I can locate it in the system?

         

        Keep me posted!

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