Forum Discussion

Dmkiz's avatar
Dmkiz
Explorer | Level 4
4 years ago

Integration with iOs Files app dropping out

I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.   First, I have tried a number of times to add Dropbo...
Mobile
Third Party Integrations
Architetto D.'s avatar
Architetto D.
Collaborator | Level 9
3 years ago

skifanatech I'm gonna give them 30 day to solve this, otherwise I'll move everything to OneDrive.

I really can't work anymore if Dropbox app/sync doesn't work as expected.

Architetto D.'s avatar
Architetto D.
Collaborator | Level 9
3 years ago
At the end we’ve planned to move to OneDrive: the issue is still there, apparently an app update solved the issue, but did not.
I contacted Support again with a video of the issue but they closed the case as soon as I reported it.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Architetto D. , happy Monday! 

     

    You mentioned that you've contacted Support. Could you share with me here your ticket number reference, so I can locate it in the system?

     

    Keep me posted!

    • Architetto D.'s avatar
      Architetto D.
      Collaborator | Level 9
      3 years ago

      Hi again Megan 

      The ticket I opened had n. 21541326

       

      Your colleague suggested to clear the Dropbox app cache. I tried but didn't solve the issue. It's clearly an issue between Dropbox.app and Files.app.

      Now I still can't access Dropbox via Files.app, unless I'll reboot my iPhone.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Architetto D., thank you for the ticket number! 

         

        I can see that the ticket was closed, because you never responded back to the agent working on your case, to let them know that the steps they provided didn't fix the issue. Could you try to respond back, in order to re-open the convo? 

    • Architetto D.'s avatar
      Architetto D.
      Collaborator | Level 9
      3 years ago

      Megan Definitely not: they answered and immediately closed the ticket, without knowing if their solution worked or not.

      Anyway, I don't want to complain about your support staff because this is clearly a system issue that won't be solved with clearing cache or deleting and reinstalling the app.

      I suggest you to report this to iOS app developers, meanwhile sure, I'll try to open the ticket again...

      • Architetto D.'s avatar
        Architetto D.
        Collaborator | Level 9
        3 years ago

        Megan 

        Tried to contact Support again, ticket n. 21712262

         

        Support is still telling me that this is not a Dropbox issue.

        May I ask refund for the remaining yearly subscription and move everything to something else?

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