Forum Discussion

Dmkiz's avatar
Dmkiz
Explorer | Level 4
4 years ago

Integration with iOs Files app dropping out

I am running an iPad Pro (3rd generation) with iOs 15.1, but I had the same problem with previous versions of iOs as well. I have two issues.   First, I have tried a number of times to add Dropbo...
Mobile
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Architetto D. , happy Monday! 

 

You mentioned that you've contacted Support. Could you share with me here your ticket number reference, so I can locate it in the system?

 

Keep me posted!

Architetto D.'s avatar
Architetto D.
Collaborator | Level 9
3 years ago

Hi again Megan 

The ticket I opened had n. 21541326

 

Your colleague suggested to clear the Dropbox app cache. I tried but didn't solve the issue. It's clearly an issue between Dropbox.app and Files.app.

Now I still can't access Dropbox via Files.app, unless I'll reboot my iPhone.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Architetto D., thank you for the ticket number! 

     

    I can see that the ticket was closed, because you never responded back to the agent working on your case, to let them know that the steps they provided didn't fix the issue. Could you try to respond back, in order to re-open the convo? 

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