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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Elixir's avatar
Elixir
Star | Level 19
4 years ago

Can you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.

allenng's avatar
allenng
Explorer | Level 4
4 years ago

I uninstall the excel app and reinstall it. Now it works. I have the All i one app but it doesn’t open the file to that app 

 

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