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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.
I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.
Anyone else seen a similar issue before?
Thanks
Hi All,
after update of new IOS on my iPad i can't seems to open up files from Dropbox to Excel.
Dropbox app keep asking me to download the Excel app but i already have it.
Please adviseCan you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.
Done what you mentioned, but it still ask me to download Excel app.
- Ever since my iPad did an update, I cannot open a word or excel document through dropbox, I can only open it if I go directly to Excel or Word. When I go through Dropbox, it asked me to install Microsoft excel, which I have already done.
Any ideas?
- Same problem with both excel and words. They need to fix that quick, can not use Dropbox without those 2
I have the same 😕
I've try everything and nothing- Hannah
Dropbox Community Moderator
Hey Gazlaz, zoltan and Jelen, thanks for bringing this to our attention.
Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device?
If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the app's settings, to see if that helps?
Keep us posted!
- Thanks for the reply.
It’s just when opening from Dropbox. I’ve cleared the cashe and still the same issue.
Same issue here. Moreover, exporting an xlsx file as a pdf to a DB folder results in a file size of 0kb. Obviously the file won't open.
Performing the same on Android works fine.
Client type: iphone OS version: 15.4.1Also tested with another iphone user on version 14.8.1 and it works fine.
