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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Gazlaz's avatar
Gazlaz
Explorer | Level 4
4 years ago

Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.

I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.

Anyone else seen a similar issue before?

Thanks

Jelen's avatar
Jelen
Helpful | Level 5
4 years ago

I have the same 😕 
I've try everything and nothing

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Gazlaz, zoltan and Jelen, thanks for bringing this to our attention.

     

    Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device?

     

    If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the app's settings, to see if that helps?

     

    Keep us posted!

    • Gazlaz's avatar
      Gazlaz
      Explorer | Level 4
      4 years ago
      Thanks for the reply.

      It’s just when opening from Dropbox. I’ve cleared the cashe and still the same issue.
      • Zoltan 's avatar
        Zoltan
        Helpful | Level 5
        4 years ago

        I have done as Azlaz mentioned - same result. Still doesnt work

    • Jelen's avatar
      Jelen
      Helpful | Level 5
      4 years ago
      After clear cash still the same.
      I've check on one drive and saved files and everything works fine, problem is only with Dropbox.
      it starts probably with ios 15.4.1

      Thanks

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