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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
It’s not a huge problem for me; reinstalling Dropbox each time is just annoying. Having to press the screen a few more times tells me just how lazy I am lol
I’ll just wait for an update to fix it hopefully
I’ll just wait for an update to fix it hopefully
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi everyone, hope you’re all doing well!
Just to make sure we’re all on the same page, can you please try using the unified app that Elixir mentions here, and let me know what happens?
Otherwise, feel free to send any relevant info, like the exact OS that you’re using and the app version of your Dropbox app, and we'll take it from there.
Thanks.
I am on iOS version 15.4.1, Dropbox version 276.2, and Microsoft Office version 2.60. I don't know if it's relevant, but I'm on Dropbox Basic and have a Microsoft 365 subscription.
Following the "full reinstall" instructions, I have tried opening word docs in Dropbox while my iPad has Microsoft Word, Microsoft Word and Microsoft Office, and just Microsoft office. (Up to date apps each time.) In all cases, I get the "install Word" screen that I shared a screenshot of in my initial post.
If I navigate to Dropbox in the Microsoft Office app and select a word doc it opens without issue, and saves back to Dropbox when I close the app. But sfaik I cannot use Dropbox features like "recent" and "starred" while accessing via other apps, which hampers my workflow.- Same. I have given up reinstalling, Now waiting for a fix.
