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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

No good - Dropbox is now refusing to acknowledge the Office app even right after a full reinstall. I can open my Dropbox files from inside the Office app, but not in Dropbox itself. Which is frustrating, because it means I can't use the "most recent" tab to quickly pick up where I left off.

I think I'm just going to have to wait for a bug fix. 🙁

Jenniferchristie 's avatar
Jenniferchristie
Helpful | Level 5
4 years ago
It has now reverted for me too. The reinstall only fixed it temporarily. I’ve emailed Support. As you say, it looks like it will need to be fixed from the top.
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  • commonviet's avatar
    commonviet
    Explorer | Level 3
    4 years ago

    I have the same problem

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi all - thank you all for your updates.

       

      If anyone is still affected by this, please let us know here so we can reach out via email to investigate further. 

       

      Happy Monday!

      • LRBH's avatar
        LRBH
        Explorer | Level 4
        4 years ago

        I'm not sure I'd call it FIXED, but it will now open Word docs so long as I have BOTH the Word and Office apps installed - it seems to need Word installed to unlock the file opening feature, then it opens the files in the Office app?? 🤷 It's an improvement at least.

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