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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Gazlaz, zoltan and Jelen, thanks for bringing this to our attention.

 

Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device?

 

If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the app's settings, to see if that helps?

 

Keep us posted!

Jelen's avatar
Jelen
Helpful | Level 5
4 years ago
After clear cash still the same.
I've check on one drive and saved files and everything works fine, problem is only with Dropbox.
it starts probably with ios 15.4.1

Thanks

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