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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Gazlaz's avatar
Gazlaz
Explorer | Level 4
4 years ago
Thanks for the reply.

It’s just when opening from Dropbox. I’ve cleared the cashe and still the same issue.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey all, I hope you're doing well!

 

Can you clarify the version of the OS that you have installed, along with the version of the Dropbox app, please? 

 

Keep me posted, and we'll take it from there. 

  • Zoltan 's avatar
    Zoltan
    Helpful | Level 5
    4 years ago

    iPad OS 15.4.1 and Dropbox Version 276.2

  • BigguyDan's avatar
    BigguyDan
    Explorer | Level 4
    4 years ago

    Hi, I’ve got the same problem & I know of at least 5 other people with the same issue on various ipads & iphones. Deleting & reinstalling dropbox did solve the issue for 1 person but it returned within a few minutes. 
    Android devices don’t seem to be effected. 

  • Jelen's avatar
    Jelen
    Helpful | Level 5
    4 years ago
    On iPhone
    Dropbox 274.2.2
    OS 15.4.1

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